About a month ago I was about to cancel my Netflix subscription because I was feeling that I needed to make some serious budget cuts in light of making less money than usual last month and the fact that I went months without renting a movie. My decision was delayed when Netflix started offering their streaming movies for free. There was one caveat- there was no closed captioning on any streaming movies. This was a disapointment to say the least. Half the reason that I rent movies is that I know I’m getting a fuller more comprehensive movie watching experience when I can get every word from the script via captioning into my other working sense- vision.
So of course, I write this blog where I discuss these sorts of issues and I went to investigate the situation. First of all, Netflix has a pretty good blog and Neil Hunt, the chief product officer at Netflix, gave a fluent rundown on the technical background of their encoding. In that post, Neil mentions that as far as subtitles, closed captioning, and alternative soundtracks go… “these features are desired for future releases. Delivering closed-captions via the Silverlight player is probably closest, but it won’t be 2008 either.” Not much information to gleam from that- except that its possibly high on their priority list.
The more I think about closed captioning the more I realize that its important to me and it enriches my experience when it comes to the art of movie making. I’m sure other folks out there, who have a hearing impairment, speak english as second language, or just enjoy subtitles for whatever reasons, feel the same way as I do. Its in our best interest to let the people in high places that are in charge of these sorts of things know that.
Sometimes I wonder if the hearing impaired community itself will have to step up to the plate – particularly the technically inclined ones- and make our own solutions with the technology thats available…more on that later.
Contact Netflix and let them know what YOU think:
call 866-7160-0414
or write customerservice@netflix.com
See a discussion on Netflix blog about closed captioning for Roku device
Another good discussion here on a “timetable for captioning on Roku device”
A brief post on the site Hacking Netflix and an ensuing discussion of CC
Heres a link to a deaf customer that wrote Netflix about these issues






